WhatsApp automation that answers every customer, day and night
We set up your WhatsApp Business API with automated replies and an AI assistant that answers in Arabic and English, books, qualifies and hands over to your team. For businesses in Dubai, across the UAE and in Lebanon.
In short
Point One Marketing sets up WhatsApp automation for businesses in Dubai, Abu Dhabi, Sharjah and across the UAE, and in Lebanon. We connect your number to the official WhatsApp Business API, build automated replies and a WhatsApp AI chatbot (also called an AI agent) that answers customers in their own language, save every lead to your CRM, and hand the chat to a person whenever a customer needs one. Put simply: a WhatsApp AI chatbot with CRM integration and human handover, for businesses that get more messages than they can answer.
What WhatsApp automation does
Instant first reply.
Every message gets an answer in seconds, including nights, weekends and Ramadan hours.
Answers the questions you get every day.
Location, hours, availability, delivery, documents and the prices you choose to share.
Bookings and enquiries.
Collects name, date, service and number, then confirms the request or sends it to your booking system.
Arabic and English.
Replies in the customer's language and dialect, including Gulf and Levantine Arabic and Arabizi.
Lead capture and CRM.
Each conversation becomes a contact in Zoho, HubSpot or a Google Sheet, tagged by intent.
Human handover.
When a buyer is ready, upset or asks something new, your team is alerted and continues in the same chat.
An AI receptionist on WhatsApp
It greets every customer, answers, books and hands over to your team, like a receptionist who never takes a break. Most of our clients start with the questions their team answers twenty times a day.
App, API or AI: what you actually need
| WhatsApp Business app | WhatsApp Business API | API + AI assistant | |
|---|---|---|---|
| Who replies | One person, one phone | Your team, many devices | The AI first, then your team |
| Automation | Saved replies, away message | Flows, templates, routing | Understands free text and answers |
| Best for | Up to a few dozen chats a day | Teams and higher volume | Many repeated questions, after hours leads |
| Catch | One phone, no CRM | Needs setup and Meta conversation fees | Needs a good knowledge base and a handover rule |
How we set it up
Map your conversations.
We read the questions customers already send and write the answers with you. 2 to 3 days.
Connect the number.
WhatsApp Business API in your own Meta Business Portfolio, so the number and data stay in your name. 1 to 3 days, longer only if Meta asks for extra verification.
Build and connect.
Replies, AI assistant, booking or lead flow, CRM connection and handover alerts. About a week.
Test and improve.
We test with your team, launch, then review real conversations every month. 2 to 3 days before launch.
Your first version is usually live in about two weeks from the first call.
When WhatsApp automation is worth it
More messages than you can answer.
Customers wait more than a few minutes for a reply, especially in the evening and at weekends.
The same questions every day.
Prices, location, opening hours, availability and booking make up most of your chats.
Leads that go nowhere.
Nobody followed up, or the name and number never reached your CRM.
Arabic and English, often mixed.
Your customers switch languages in the same message and expect you to keep up.
If you get a handful of messages a day and someone already replies quickly, the free WhatsApp Business app is enough for now. We will tell you that on the call.
What we need from you
Your number and Meta access.
Your WhatsApp number and access to your Meta Business account, so the number stays in your name.
Your common questions.
The questions customers ask most and the answers you want them to get. We help you write them.
Your CRM or calendar.
Access to your CRM, calendar or booking system, if the assistant should save leads or book.
One owner on your team.
One person who takes over handovers and tells us when something changes, like prices or opening hours.
What the assistant is and is not allowed to do
Approved answers only.
It answers only from information you have approved. If it does not know, it says so and passes the chat to your team.
It says it is an assistant.
Customers are never told they are talking to a person, and a person is always one message away.
Only the data it needs.
Usually a name, a number and what the customer wants. Nothing more.
People handle the sensitive chats.
Complaints, sensitive questions and anything outside its knowledge go to your team straight away, and the assistant stops replying in that chat.
Official platform, opted in customers.
It runs on the official WhatsApp Business Platform, and business initiated messages go only to customers who opted in.
Checked every month.
We read real conversations every month and fix anything that sounds wrong.
Who it is for
Clinics and beauty, real estate, restaurants and cafés, retail and online stores, salons and spas, education and training, car services, professional services. In Dubai, across the UAE and in Lebanon, including Lebanese businesses that serve diaspora customers messaging at night.
How pricing works
Setup is AED 35,000, paid once. After that, monthly plans start from AED 2,500 for the platform, hosting, updates and support. What moves the monthly fee: number of channels, conversation volume, the CRM and calendar we connect, and how much custom logic you need. Meta’s own message fees and AI usage are billed separately, so you always see what you pay to whom. Custom integrations are quoted in writing before we start.
Send us a message and we reply within one working day, with a clear next step.
Questions,
answered
Is WhatsApp automation allowed in the UAE?+
Yes, when it runs on the official WhatsApp Business Platform and customers message you first or have opted in. Unofficial tools that log in as you or send cold bulk messages are what get numbers banned.
Do you work outside Dubai?+
Yes. We set up WhatsApp automation for businesses across the UAE, including Abu Dhabi and Sharjah, and in Lebanon. Everything runs online, so location does not change the setup.
Can I keep my current WhatsApp number?+
Usually yes. The number moves from the WhatsApp Business app to the API. We check the current setup first and plan the move so you do not lose contacts.
Does it reply in Arabic?+
Yes. It replies in Arabic and English, follows the customer's language and dialect, Gulf or Levantine, and understands Arabizi.
What happens when a customer wants a person?+
The assistant says a team member will continue, alerts your team and stops answering in that chat until your team is done.
Which CRM can it connect to?+
The one you already use, as long as it can be integrated, for example Zoho CRM, HubSpot, Salesforce, Odoo or Pipedrive. No CRM yet? We start with a Google Sheet.
How much does WhatsApp automation cost in Dubai?+
A one time setup of AED 35,000, then monthly plans from AED 2,500 to keep it running and improving. Meta’s message fees and AI usage are billed separately, and anything custom is quoted in writing first.
How long does it take to set up?+
About two weeks from the first call to a live assistant: a few days to map your conversations and connect the number, about a week to build and connect your systems, then a short test before launch. Meta verification can occasionally add a few days.
Will customers know they are talking to an AI?+
Yes. The assistant introduces itself as your business’s assistant, and a person is always one message away.
What happens when the assistant does not know the answer?+
It says so, hands the chat to your team with the full conversation, and stops replying until your team is done.
Does it understand Lebanese Arabic and Arabizi?+
Yes. It replies in the customer’s own mix of Arabic, English and Arabizi, and in French for customers who write in French.
More from Point One
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