Instagram DM automation that never leaves a message on seen
DMs, comments and story replies get a fast, natural answer in Arabic or English. Interested people are moved to WhatsApp and saved in your CRM.
In short
Point One is a Dubai agency that sets up Instagram DM automation on ManyChat for businesses in Dubai, the UAE and Lebanon. An AI assistant replies to direct messages, comments and story replies in Arabic and English, answers questions about your products or services, collects contact details and sends serious buyers to WhatsApp and your CRM.
What it automates
Every DM answered
Questions about price, location, availability or booking get a clear answer in seconds.
Comments to DMs
When someone comments a keyword on a post or Reel, they get a private message straight away.
Story replies
Replies to your stories start real conversations instead of getting lost.
Lead capture
It collects name and number politely and tags what each person is interested in.
Instagram to WhatsApp
Ready buyers move to WhatsApp, where your AI employee or your team continues the chat.
Synced to your CRM
Every lead and conversation is saved, so nobody falls through the cracks.
How it works
Map your conversations
We list what people ask in your DMs and comments, and what a good answer looks like.
Build the flows
Keyword triggers, AI replies and lead capture, built in ManyChat on Meta's official Instagram messaging platform and written in your brand's voice.
Connect WhatsApp and CRM
So every warm lead lands in one place for follow-up.
Improve monthly
We read real conversations and refine replies and triggers.
Three levels of automation
Saved replies
A fixed answer to a keyword or a comment, for example a price list or a link. Fast to set up, no AI involved.
Rule-based flows
Branching conversations built in ManyChat: ask a question, collect a number, send people to WhatsApp or a booking link. Predictable and easy to control.
AI replies
An assistant that reads what the person actually wrote and answers from your knowledge base, in Arabic and English, set to any language and tone you choose. Hands over to a human when it is unsure.
From comment to CRM, step by step
Trigger
A comment, keyword, story reply or new DM starts the conversation.
Reply and ask
The assistant answers in the DM and asks for what it needs, for example a name or a WhatsApp number.
Move to WhatsApp
Only when the person shares their number or taps the link. Instagram and WhatsApp do not match identities on their own, so we never message a number nobody gave us.
Saved to your CRM
Name, number, source and the conversation are written to Zoho, HubSpot or a sheet, with a tag for follow-up.
Great for brands that sell through DMs
How pricing works
Setup, then a monthly fee.
Setup covers connecting Instagram through Meta's official tools, the keyword and comment triggers, the DM flows and lead capture. The monthly fee covers monitoring, fixes and new flows when you launch something new.
What moves the price.
Saved replies, rule-based flows or AI replies; how many flows and triggers you need; whether leads go into a CRM; and whether we also plan and produce the content the flows respond to.
The automation platform is billed separately.
Tools such as ManyChat charge by contact count. We recommend the plan you actually need and you pay for it directly, in an account that stays in your name.
A written, itemised quote after one call.
No published prices, because a comment-to-DM giveaway and a full lead-qualification flow are different jobs. You get a number for each part and nothing hidden inside a bundle.
If you already work with us on social media, the automation is planned inside the same calendar and reported in the same monthly report.
Questions,
answered
What does Instagram DM automation cost?+
A one-time setup plus a monthly fee, and the automation platform's own subscription, which you pay directly and keep in your name. The price depends on how many triggers and flows you need and whether AI replies are included. Simple comment-to-DM setups are the fastest; full lead-qualification flows take longer. We quote after a short call.
Can you run our content and the automation together?+
Yes. Many clients combine the social media service with DM automation so the same team plans the post, chooses the comment keyword and builds the reply flow. One calendar, one report, and the assistant's answers match what the content promises. You can start with either one and add the other later.
What happens when a message needs a person?+
The flow hands the conversation to your team inside Instagram, with a note about what was asked, and tells the customer someone will reply. You set the rules: a keyword, a complaint, a request for a human, or any question the assistant cannot answer with confidence.
Is Instagram DM automation allowed?+
Yes, when it uses Meta's official messaging tools and replies to people who message or comment first. That is how we build it.
What is the 24 hour rule for Instagram DMs?+
Instagram lets a business reply freely within 24 hours of the person's last message. After that, automated messages stop, and a team member can still reply for up to 7 days using Meta's human agent tag. We build every flow inside these rules, so leads are captured and handed to your team while the window is open.
Can it reply to comments automatically?+
Yes. It can reply publicly, send a private DM, or both, based on keywords you choose.
Does it work in Arabic?+
Yes. It replies in Arabic, including Gulf and Lebanese dialects, and in English. Other languages can be added and tested for your audience.
Do I need a business account?+
You need an Instagram professional account (business or creator). Depending on how Meta connects your account, a linked Facebook Page may also be needed. We set this up with you.
Can it send people to WhatsApp?+
Yes. Interested leads can be moved to WhatsApp, where your 24/7 AI employee continues the conversation.
Do you work in Lebanon?+
Yes. We set up Instagram automation for brands in Beirut and across Lebanon, with replies in Lebanese Arabic, English and French.
More from Point One
Let's talk about your brand.
Message us on WhatsApp or book a free call. We work with businesses in Dubai, across the UAE and in Lebanon.
Let's make
your brand
hard to ignore.